ESSNCL

Privacy choices

Account & Data Deletion

Use this public page to request deletion of an account or selected personal data associated with an application published by ESSNCL. You do not need the application installed or an active sign-in.

01Before you request

If the application offers deletion in its account settings, that route may be faster. You may always use this page instead. A request concerning an application operated for another organisation may be securely referred to that organisation, and we will tell you when this happens.

02Send a request

Provide at least one account identifier. We will use it only to find the relevant records, verify your authority and respond.

Account identifier — at least one required

Enter the email address or phone number attached to the account. You do not need both.

We may contact you to verify the request. Do not include passwords, one-time codes or government identification documents.

03What happens next

  1. ReceiptWe create a traceable request and send it to the ESSNCL team.
  2. VerificationWe verify that the requester is authorised to control the account or data.
  3. ActionWe delete the applicable account and associated data, or explain any limited lawful retention.
  4. ConfirmationWe confirm completion using the verified contact route.

04What is deleted

For a whole-account request, this ordinarily includes the application account, profile, preferences, application content associated solely with that account, active device tokens and other data identified in that application’s disclosures. A selected-data request is limited to the records described by the requester.

05What may be retained

We may retain the minimum information required by law or reasonably necessary for security, fraud prevention, financial records, dispute resolution and proof that the request was completed. We will not keep an active account merely to preserve such a record.

06Shared identities

If an application uses a shared sign-in identity, deleting that application’s local account does not automatically delete unrelated accounts in other services. If you want the shared identity itself deleted, say so in the details and we will explain the effect before proceeding.